Terms of Service | Cybernous Platform Agreement

Frequently Asked Questions

What is covered in Cybernous's Terms of Service for certification training programs?

Cybernous's Terms of Service cover platform access policies, content licensing, learner obligations, payment terms, intellectual property rights, data privacy, and dispute resolution. The terms apply to all CISSP, CISM, and CCSP training programs, including the Success Toolkits, corporate batches, and diploma programs. Updated for 2026, the agreement governs 180-day access periods, 6 hours per week of live coaching, and use of 5,045+ CISSP practice questions, 3,000+ CISM questions, and 5,045+ CCSP questions. The terms establish Cybernous's commitment to transparent learner relationships while protecting proprietary coaching methodologies developed over 9 years of specialist training delivery.

How long do I have access to Cybernous course materials after enrolling?

Cybernous provides 180-day platform access to all enrolled learners from the date of enrollment. This 6-month access period covers video lectures, practice question banks, live coaching sessions, and 1:1 mentoring opportunities. For CISSP Success Toolkit enrollees, this includes 150 hours of video content and 60+ hours of exam gym sessions. CISM learners receive 60 hours of video content and 32+ hours of gym sessions. Access extensions beyond 180 days are available upon request and subject to additional terms outlined in the enrollment agreement.

What refund policy does Cybernous offer for certification coaching programs?

Cybernous's refund policy varies by program type and is detailed in the enrollment agreement signed at registration. Individual Success Toolkit enrollments typically allow refunds within a specified cooling-off period if no significant content has been accessed. Corporate training contracts have distinct refund terms negotiated per batch. The policy does not guarantee pass-rate-based refunds, as certification outcomes depend on individual effort, exam readiness, and ISC² or ISACA exam administration. Cybernous publishes verified outcomes transparently — 98.4% first-attempt CISSP pass rate, 785+ CISSP alumni, 1,200+ CISM alumni as of 2026 — but does not offer financial guarantees tied to exam results.

Can I share Cybernous course materials with colleagues or study groups?

No. Cybernous retains all intellectual property rights over course materials, including video lectures, practice question banks, coaching frameworks, and proprietary exam preparation methodologies. Learners agree not to share, reproduce, distribute, or publicly display any Cybernous content outside the platform without explicit written permission. This includes sharing login credentials, downloading and redistributing videos, or copying practice questions to external repositories. Violations of these terms result in immediate account suspension and may trigger legal action for intellectual property infringement. For team or corporate access, Cybernous offers multi-seat licensing through corporate training batches — 150+ batches delivered to date for organizations like Standard Chartered (150+ trained), HCL (125 trained), and BSE (25+ trained).

Does Cybernous guarantee I will pass the CISSP, CISM, or CCSP exam?

Cybernous does not guarantee certification pass rates in its Terms of Service. However, the platform publishes verified outcomes transparently: 98.4% first-attempt CISSP pass rate as of 2026, 785+ CISSP alumni, 1,200+ CISM alumni, and 400+ ISC² endorsements provided — the highest in India. Success depends on individual effort, exam readiness, and adherence to Cybernous's structured coaching methodology. The program provides comprehensive support — 5,045+ CISSP practice questions, 3,000+ CISM questions, 6 hours per week of live coaching, 1:1 mentoring with Professor Manoj Sharma (ISC² #557313, 25 years cybersecurity experience), and 180-day access to all materials. Learners who complete the full program, attend live sessions, and achieve target scores on mock exams have historically demonstrated high first-attempt pass rates, but Cybernous does not offer financial guarantees tied to exam outcomes.

What data does Cybernous collect from learners, and how is it used?

Cybernous collects learner data including registration information, progress tracking, quiz performance, mock test scores, session attendance, and engagement metrics. This data is used to personalize coaching, measure program effectiveness, provide 1:1 mentoring insights, and improve course content. Data is stored securely and complies with applicable Indian data protection regulations. Cybernous does not sell learner data to third parties. Aggregated, anonymized data may be used for marketing testimonials and outcome reporting — for example, publishing pass-rate statistics or success story counts (785+ CISSP alumni, 1,200+ CISM alumni as of 2026). Learners can request access to their personal data or account deletion per the platform's privacy policy, detailed separately from the Terms of Service.

What happens if I violate Cybernous's Terms of Service?

Violations of Cybernous's Terms of Service, including content sharing, credential sharing, intellectual property infringement, or fraudulent activity, result in immediate account suspension. Serious violations may trigger legal action for damages, particularly for intellectual property theft or unauthorized distribution of proprietary materials. Cybernous reserves the right to terminate access without refund if terms are breached. Learners are notified of violations via registered email and given an opportunity to respond before permanent account closure. For minor infractions (e.g., accidental credential sharing), Cybernous may issue a warning and allow reinstatement upon corrective action. Repeated violations result in permanent ban from all Cybernous programs and exclusion from future enrollment opportunities.

Are Cybernous's Terms of Service the same for individual learners and corporate clients?

Cybernous's core Terms of Service apply universally, but corporate training contracts include additional terms negotiated per batch. Individual learners enrolling in CISSP, CISM, or CCSP Success Toolkits receive standard 180-day access, $599 pricing, and self-paced + live coaching delivery. Corporate clients (150+ batches delivered to date) receive customized agreements covering multi-seat licensing, on-site or virtual batch delivery, invoicing terms, and outcome reporting requirements. Corporate terms may include volume discounts, extended access periods, or tailored content for organization-specific compliance frameworks. Academic partnerships, such as the REVA University Advanced Diploma program (475 graduates, 95% placement rate), operate under separate memoranda of understanding but still adhere to Cybernous's intellectual property and content usage policies.

How do I contact Cybernous if I have questions about the Terms of Service?

Learners can contact Cybernous regarding Terms of Service questions through the platform's support channels: email support@cybernous.com, WhatsApp consultation (linked on the website), or by booking a 1:1 session via the appointments page. For legal or contract-specific inquiries, learners may request a consultation with Cybernous's operations team in Bengaluru. Corporate clients and partnership prospects can reach out directly to Professor Manoj Sharma via LinkedIn (10,800+ followers) or through the Google Business Profile (5.0★ rating, 153 reviews). Cybernous responds to Terms of Service inquiries within 48 business hours and provides clarifications in writing to ensure mutual understanding of contractual obligations.

Can Cybernous change the Terms of Service after I enroll?

Cybernous reserves the right to update its Terms of Service periodically to reflect changes in platform features, legal requirements, or operational policies. Material changes are communicated to enrolled learners via email at least 30 days before taking effect. Continued use of the platform after notification constitutes acceptance of updated terms. Learners who do not accept updated terms may request account closure and, depending on the nature of the changes, may be eligible for prorated refunds for unused access periods. Changes to core terms affecting access duration, content licensing, or intellectual property rights are rare and are applied prospectively — existing enrollments honor the terms in effect at the time of enrollment unless the learner opts into updated terms. The current version of the Terms of Service is always available on the Cybernous website with the last-updated date displayed prominently.