Refund Policy | 7-Day Money-Back | Cybernous

Frequently Asked Questions

What is the refund window for Cybernous coaching programs?

Cybernous offers a 7-day money-back guarantee from the date of purchase. You must submit your refund request within 7 calendar days of enrolling in any CISSP, CISM, or CCSP Success Toolkit program. Requests submitted after this window are not eligible for refund.

What are the eligibility criteria for a refund?

To qualify for a refund, you must: (1) submit a written request within 7 calendar days of purchase, (2) have consumed less than 20% of the course content including video lectures, live sessions, and practice questions, (3) have no prior refund history with Cybernous, and (4) not be enrolled through a corporate batch or promotional discount exceeding 40%.

How do I request a refund from Cybernous?

Email support@cybernous.com with 'Refund Request' in the subject line. Include your purchase confirmation number, enrolled program name (CISSP/CISM/CCSP Success Toolkit), date of purchase, and a brief reason for the refund request. The Cybernous team will verify eligibility and respond within 48 business hours.

How long does it take to receive my refund?

Once your refund request is approved, Cybernous processes the refund within 7-10 business days. The refund is issued to the original payment method used at purchase. Depending on your bank or payment provider, it may take an additional 3-5 business days for the credit to appear in your account.

Are corporate batch enrollments eligible for refunds?

No. Corporate batch enrollments arranged through enterprise agreements or bulk purchasing arrangements are not covered by the 7-day money-back guarantee. Refund terms for corporate batches are governed by the specific contract agreement between Cybernous and the sponsoring organization.

Does the refund policy apply to promotional discount purchases?

Yes, but with a limitation. If you enrolled using a promotional discount of 40% or less, the 7-day money-back guarantee applies normally. Purchases made with promotional discounts exceeding 40% are excluded from refund eligibility, as stated in the terms presented at checkout.

Can I get a partial refund if I've already completed some of the course?

No. Cybernous does not offer partial refunds. If you have consumed more than 20% of the course content (measured by video watch time, live session attendance, and practice question attempts), you are no longer eligible for a refund under the 7-day money-back guarantee.

What happens if I request a refund after attending live coaching sessions?

Attendance at live coaching sessions counts toward the 20% course consumption threshold. If you have attended more than 2 live sessions (representing approximately 12 hours of instruction in the CISSP Success Toolkit's 100-day program), you will likely exceed the consumption limit and will not qualify for a refund.

Is there a limit to how many times I can request a refund?

Yes. Cybernous allows one refund per learner across all programs. If you have previously requested and received a refund for any CISSP, CISM, or CCSP program, you are not eligible for a refund on future enrollments.

Why does Cybernous offer a money-back guarantee?

Cybernous backs its coaching quality with a 7-day money-back guarantee because Professor Manoj Sharma's practitioner-led instruction has achieved a 98.4% first-attempt CISSP pass rate across 785+ alumni. The policy reflects confidence in the Success Toolkit's structured approach, not a marketplace-style trial. With 4.8★ Trustpilot, 5.0★ Google, and 4.7★ Udemy ratings, Cybernous rarely sees refund requests, but the guarantee ensures new learners can commit risk-free.